FAQ

CANCELLATION

-Cancellations cannot be made after production has already started.

-Orders for any Backordered/Pre-Order items cannot be canceled as that order is sent directly at the same time to be produced. 

SIZING / CUSTOMIZATION

Standard sizes:

*Chokers are made for a 15” neck

*Bracelets are made for a 6.5” wrist

*These measurements are most common. We suggest using a measuring tape and wrap it around your neck or wrist to find your measurement.

*Pieces can be customized for any measurement! For a $5 customization fee. Customization to increase size by more than 4 inches from the standard size will be a special customization for which we will provide you a quote.

CARE INSTRUCTIONS

* Plated Gold/ Silver 

*Our jewelry is hand-made and hand-produced individually and in small batches. To preserve the quality, please keep pieces cool and dry! For the "A Bit of This & That" collection we recommend keeping your pieces in the box we package them in to preserve their quality. 

* To preserve the quality, please refrain from excessive water & other chemical sprays. 

 

ACCEPTED PAYMENTS

All major credit cards & Paypal.

RETURNS

All pieces are made to order for you, therefore, no returns and / or exchanges.

SHIPPING AND HANDLING

Orders are processed M-F 8AM-5PM, PST. There is up to a 10 business day turn around from the time of payment until shipment. Please remember, each piece is made to order just for you, so we ask for enough time to complete your pieces.

Shophannahmadsen.co is not responsible for lost or stolen packages - replacements or refunds will not be provided.

Domestic

Orders subtotaling $150+ receive free shipping!

Orders are shipped via USPS with tracking. Once an order has been shipped from our office, delivery time is typically 1-5 business days.

International 

There are two shipping options:

USPS First-Class without tracking delivery time is typically 5-10 business days - may vary depending on your country’s customs process.

DHL Express International with tracking delivery time is typically up to 5 business days. This option includes tracking and insurance. This option is preferred especially for larger orders.

  • Shophannahmadsen.co is not responsible for any customs fees, taxes, or tariffs that may be applied